Many employers and employees think they already do a great job of showing and communicating appreciation. Yet, here are some current and striking statistics*: Only
Originally published in 2010 Notwithstanding the advent of the Internet, your telephone continues to be the main gateway to your practice. If you are investing
Originally published in 2016 No management function is more important than hiring the right people. Without the right people, everything else declines—production, customer relations, profits,
September 2019 There are two types of new patients. The first are Word-of-Mouth Patients. The second are Media-generated Patients, or walk-ins, both of which are
Originally published in 2008, the topic of respect is still a habit we must cultivate each day. Throughout my life, I’ve been blessed to have
Customer Service is important in any business. Amy looked at customer service in the dental office in her 2010 Trojan Today Article. Like most of
Consumers take their healthcare choices seriously, and many use an online search engine for assistance. More than half of today’s consumers search the Internet to
When an employee tells you she’s pregnant, ideally your first response is: “Congratulations!” It’s a happy time for the mother-to-be even though you may be
Teamwork has the potential to transform a dental practice into a multimillion dollar entity or simply add some calm to the workday. It can drive
Linda Miles has been a constant in the dental consulting community. We share her insights on scheduling appointments. Somewhere lurking in the shadows of effective
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