A patient’s perception is reality for that patient. Therefore, it is essential that every step of the patient visit — from the initial phone call,
Can we talk communication? The kind where you’re not actually talking to the patient but you’re communicating, nonetheless? Your “office” is constantly providing cues to
Every practice has a tremendous ability to succeed far beyond the owner’s expectations. In consulting for over thirty years, I’ve learned the true secret to
It’s all about the EXPERIENCE! Disneyland is a 22-mile drive from my house, and I estimate I’ve visited the park over 150 times over the
The day starts off fine. You kiss your spouse and kids goodbye and wish everyone a good day. Traffic isn’t as bad as usual on
Everyone plays a role in securing appointments…starting with Doctor! Creating solid appointments is a team process. First, Doctor GIVES a confident treatment recommendation. Second, staff
It’s February, and we’re bombarded with little red hearts. As anyone who has ever loved another person knows, love works best when based on mutual
Treating the entire patient includes making sure treatment notes are written in such a way that both a Dental and a Medical Doctor can read
In some practices, there’s enough money in Accounts Receivables (A/R) to go around the world three times…while in others, the A/R is a non-issue. There
As I reflect back on 2005, I remember a year marked with calamity in the United States and abroad. Between the tsunami, hurricanes, floods, fires,
Copyright 2020 © All rights Reserved. DESIGNED BY MUDDY WATERS MARKETING