Originally published in 2011 Did you know 65% of all production completed in the Restorative Department in a dental practice is referred from hygiene? What
Pediatric dentists often see children for traumatic dental injuries as a result of an accident or sports injury. Minor injuries are most common and may
Originally published in 2005 We all talk about, and as consumers crave, great customer service. How often do we actually have this experience? Many dentists
Originally published in 2005 Jack Welch, in his national bestseller Winning, makes a big issue about the importance of candor. He calls the lack of
Each day we focus on conquering tooth decay. The morning huddle is where we begin to acclimate the team and set expectations. Who are we
Originally published in 2008 When I was young, there were popular toothpaste ads showing happy, grinning kids holding up a report card from the dentist
Originally published in 2008 If you believe the hygiene department is the backbone of every dental practice, you will understand my passion for assisting client
In the past, the workplace was represented, at any given moment in time, by two generations. There were the long-serving, “dyed-in-the-wool” older generation and the
Originally published in 2009 My years in consulting have given me the privilege to observe many offices. I have the honor of working with outstanding
Originally published in 2007 Regardless of the type of company, it is the people, especially the front-line people, not the supervisors (executives, owners, or managers)
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