Originally published 2007 I confess I am one of those hotel guests who always takes the shampoo, soaps, and lotion from my hotel room. They end up in a basket in our guest room for our own guests to use. With the new airline restrictions on liquids or gels, I now carry zip-top bags so … Continue reading Trojan Today Classic: “Providing Service Like We Mean It” by Ingrid Kidd Goldfarb