We’ve all done it – avoided conversations we need to have because we’re afraid. Afraid of hurting someone’s feelings. Afraid we might make things worse.
December 1, 2022
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Kathy
San Luis Obispo, CA
You guys are great! The situation was my error and Heather never made me feel badly about it! She is a great asset to your company. We have been long time customers and have NEVER been disappointed by any representative you employ! Thank you!!
Lori
Roseville, CA
I love Trojan Professional Services and consider it a vital part of our front office. When a patient calls, we can look up information on their plan and know about it before they even come in and this is vital information.
Elizabeth
Working with Trojan for 17 years, I have nothing but great things to say. Customer service is impeccable and phones are always answered by a human. They’re on top of it!
We’ve all done it – avoided conversations we need to have because we’re afraid. Afraid of hurting someone’s feelings. Afraid we might make things worse.
Originally published November 2016 in Trojan Today. “If I had eight hours to chop down a tree, I would spend six hours sharpening my axe.”
Trojan Today Classic: “What We Appreciate Appreciates” by David Nelson
Originally published April 2007 in Trojan Today. In Western culture, we place a high value on problem solving and critical thinking, and many of us
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