The dreaded yearly performance review...was there ever a time when any employer enjoyed them? The answer is probably not. Nothing gets a louder groan from an employer than the mere mention of performance reviews.
READ MORE >The dreaded yearly performance review...was there ever a time when any employer enjoyed them? The answer is probably not. Nothing gets a louder groan from an employer than the mere mention of performance reviews.
READ MORE >It’s time for dental hygienists to play a larger role in the dental team. In order for a dental practice to play (and earn) in the big leagues, dental hygienists need to be recognized and honored as highly valued members of the team...
READ MORE >Many dentists don’t know how to deal effectively with the inevitable relationship challenges that arise among staff members in every dental practice. A number of doctors say they were warned about this in dental school, yet didn’t believe it until they encountered the challenge firsthand.
READ MORE >In an era where digital presence plays a pivotal role in attracting and retaining clients, dental practices cannot afford to overlook the potential of Facebook pages.
READ MORE >Effective time management is of utmost importance in every dental practice. Without managing your schedule, you are sure to experience many stressful days which may lead to burnout.
READ MORE >Several years ago, while traveling in what was then the Soviet Union, I had one of the most incredible evenings in my not uneventful life.
READ MORE >Training a new front office employee presents challenges, especially when the selected candidate might lack specific dental experience. However, prioritizing attributes like dynamism, a strong work ethic, and exceptional customer service skills can make them an excellent fit for the role.
READ MORE >Numbers drive the world of business, including the business of dentistry: Revenue, Profitability, Production per Active Patient, Case Acceptance %, Pre-Appointment %, New Patient as a % of Active Patients, and a variety of other measures. Leaders in the dental industry would be at a severe disadvantage without timely and accurate figures relating to all aspects of their practice.
READ MORE >When it comes to management styles, people have a tendency to mimic the style they learned from previous jobs or employers. For this article, we will focus on one component: motivating by appreciation, i.e., using more carrot and less stick.
READ MORE >Peer-to-peer recognition is as important for staff morale as much as a supervisor’s compliments and acknowledgments are. Here is a program that Trojan used for employee peer-to-peer recognition.
READ MORE >There are two types of new patients. The first are Word-of-Mouth Patients. The second are Media-generated Patients, or walk-ins, both of which are shoppers. You must speak differently to these two types of patients.
READ MORE >If you are an employer, at one time or another (if not already), you will have to deal with a difficult employee. For many practice owners and managers, the question becomes, “How did I get this employee working for me in the first place?
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