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Originally published in 2010 Notwithstanding the advent of the Internet, your telephone continues to be the main gateway to your practice. If you are investing
Originally published in 2016 No management function is more important than hiring the right people. Without the right people, everything else declines—production, customer relations, profits,
There are two types of new patients. The first are Word-of-Mouth Patients. The second are Media-generated Patients, or walk-ins, both of which are shoppers. You
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