You may have the best interactive website in town & a beautiful facility, but it doesn’t matter if patients are soured by the person(s) answering your phone. Excellent phone skills require training to ensure the person answering the phone understands the big picture of creating positive impressions and branding the practice.
In the dynamic world of dentistry, staying up to date with the latest advancements and incorporating innovative products into a dental practice is essential. Each dental practice aims to provide excellent patient care while optimizing practice profitability.
If you’re a smaller practice and you’ve never had a HIPAA complaint, you’ve probably never experienced a HIPAA audit. However, that’s about to change.
HIPAA laws are in the news again. HHS has begun routine audits of groups with fewer than fifteen employees or contractors.
Marketing takes an investment in time and money. If you have someone inside your practice who has taken on the digital marketing role, then making the most of their time is crucial. Make the most of social media time.
A few weeks ago, I was hiking on a trail in the Rocky Mountain National Park where I’ve been hiking since I learned to walk. It is common, as I pass people going in the opposite direction, to pause and share short conversations.
Using the correct code has everything to do with successfully billing insurance. You should always bill the code that best describes the procedure you delivered regardless of whether it is a covered benefit or not.
Last month we looked at medical billing for specific endodontic procedures. There are more reasons than endodontics to add medical billing with medical diagnostic codes to your dental billing. Systemic conditions can necessitate more hygiene appointments.
Have you thought about establishing or updating an employee policy manual in your practice, only to procrastinate because you’ve heard conflicting information about whether to have one or not?
Two of my favorite movies of the current season are about hope. A huge transition in the political landscape and a loss in the literary world also remind me of importance of hope.
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