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The seven most dreaded words a dentist hears during a workday are: “May I speak with you after work?” Does this mean the employee is
No management function is more critical than the ability to hire qualified and competent people. Dental school provides very little help in this area and,
If you currently operate your dental practice without Standard Operating Procedures (SOPs), you are missing a valuable component to your personnel management processes. A SOP
It’s 2:30 PM, but it feels like 6:00 PM. You’ve been in this seminar since sometime this morning. While it’s been full of good information,
After several months of recruiting, you’ve finally found an applicant you like. You offer him the job, he accepts, gives notice at his current place
As the need for remote dentistry increases, dental practices must find a way to implement it in their offices. Since teledentistry is new to many
In preparation for a business trip and personal holiday in Ireland, a friend loaned me the book Ireland by Frank Delaney. I will have finished
This classic article was originally published in Trojan Today in 2007. At that time is was a reprint by permission of the Chicago Dental Society.
A car spinning out of control across three lanes of traffic, a sudden sea of red taillights ahead, and the horrible realization that the spinning
Effective communication helps GAIN patient relations that sustain and grow your practice. Building TRUST and respecting a patient’s inherent right to choose become the cornerstone
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