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Trojan Today Classic: “Working Together for Effective Communication” by Belle DuCharm
Originally published August 2004 in Trojan Today. The patient is on time, but the dental assistant is busily talking about her weekend getaway. The doctor
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Originally published August 2004 in Trojan Today. The patient is on time, but the dental assistant is busily talking about her weekend getaway. The doctor
Originally published August 2004 in Trojan Today. Recently, my husband and I had tickets for the Los Angeles Philharmonic at the new Walt Disney Concert
DOWNLOAD FULL PDF VERSION We’ve all done it – avoided conversations we need to have because we’re afraid. Afraid of hurting someone’s feelings. Afraid we
Originally published November 2016 in Trojan Today. “If I had eight hours to chop down a tree, I would spend six hours sharpening my axe.”
Originally published April 2007 in Trojan Today. In Western culture, we place a high value on problem solving and critical thinking, and many of us
DOWNLOAD FULL PDF VERSION We are all programmed to think in terms of Goals. Getting at least seven hours of sleep is a goal. Cleaning
Originally published 2009 Every practice has a tremendous ability to succeed far beyond the owner’s expectations. In consulting for over thirty years, I’ve learned the
It’s all about the EXPERIENCE! Disneyland is a 22-mile drive from my house, and I estimate I’ve visited the park over 150 times over the
The day starts off fine. You kiss your spouse and kids goodbye and wish everyone a good day. Traffic isn’t as bad as usual on
Everyone plays a role in securing appointments…starting with Doctor! Creating solid appointments is a team process. First, Doctor GIVES a confident treatment recommendation. Second, staff
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