A patient’s perception is reality for that patient. Therefore, it is essential that every step of the patient visit — from the initial phone call,
Can we talk communication? The kind where you’re not actually talking to the patient but you’re communicating, nonetheless? Your “office” is constantly providing cues to
Are you waiting more than 60 days for reimbursement and then receiving NO payment? In 2013, the National Association of Insurance Commissioners (NAIC) provided a
When Plan A for marketing doesn’t work for your practice, that doesn’t mean marketing does not work. It means the strategy you selected is not
This article is the first of a two-part series on bringing new life to a faltering dental practice. The following case study is based upon
In just ten years, the advances in technology that Carol mentions in her article are almost completely obsolete, but the ideas are just as topical
I met Eldon in a federal prison where he is now part of an 18-month residential program, providing him life skills, a deeper spiritual grounding,
Your employee is distracted and inattentive. He comes to work looking unkempt, tired, and unprofessional. Lately, his attendance has really taken a nose dive, and
There is nothing more important — or more difficult — for a practice than putting together a dynamic team. In today’s competitive environment, it is
“I have tried many times before to make changes and have not succeeded at sustaining those changes. What makes you think we can make it
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