Category: Trojan Today Classics

Do the right thing … because you care! To retain long term, mutually rewarding relationships, it is essential to support a team member whose skill

The seven most dreaded words a dentist hears during a workday are: “May I speak with you after work?” Does this mean the employee is

No management function is more critical than the ability to hire qualified and competent people. Dental school provides very little help in this area and,

It’s 2:30 PM, but it feels like 6:00 PM. You’ve been in this seminar since sometime this morning. While it’s been full of good information,

After several months of recruiting, you’ve finally found an applicant you like. You offer him the job, he accepts, gives notice at his current place

In preparation for a business trip and personal holiday in Ireland, a friend loaned me the book Ireland by Frank Delaney. I will have finished

This classic article was originally published in Trojan Today in 2007. At that time is was a reprint by permission of the Chicago Dental Society.

Effective communication helps GAIN patient relations that sustain and grow your practice. Building TRUST and respecting a patient’s inherent right to choose become the cornerstone

We live in an age of information overload. There have never been more journals, blogs, e-mail newsletters, or online dental communities providing information, nor is

Originally published December 2009 Every visit is an opportunity to create a ‘patient for life.’ When a dental team is about GIVING versus SCHEDULING PRODUCTION,