Trojan Today Classic: “Providing Service Like We Mean It” by Ingrid Kidd Goldfarb
Originally published 2007. I confess I am one of those hotel guests who always takes the shampoo, soaps, and lotion from my hotel room. They
Originally published 2007. I confess I am one of those hotel guests who always takes the shampoo, soaps, and lotion from my hotel room. They
Originally published August 2004 in Trojan Today. The patient is on time, but the dental assistant is busily talking about her weekend getaway. The doctor
Originally published August 2004 in Trojan Today. Recently, my husband and I had tickets for the Los Angeles Philharmonic at the new Walt Disney Concert
Originally published November 2016 in Trojan Today. “If I had eight hours to chop down a tree, I would spend six hours sharpening my axe.”
Originally published April 2007 in Trojan Today. In Western culture, we place a high value on problem solving and critical thinking, and many of us
Originally published March 2010 in Trojan Today. Do you have employees who are required to have certain licenses and/or certifications? If yes, are those licenses
Originally published February 2010 in Trojan Today. Do you know what your patients are saying about your dental practice online? How about ex-employees or your
Originally published May 2011 in Trojan Today. Dental hygiene preventive care appointments are the lifeline of your dental practice. At least 80% of the diagnosed
Originally published February 2010 in Trojan Today. A written plan is essential to growth and securing motivation. Planning is a GIFT to everyone and team
This was first published in Trojan Today in 2012. Much has changed in record keeping in 10 years. Many practice management systems have made record
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