Category: Trojan Today Classics

Learn about the three reasons people don’t take time to train others when a question or an issue emerges & how to encourage your employees to be self-reliant.

You may have the best interactive website in town & a beautiful facility, but it doesn’t matter if patients are soured by the person(s) answering your phone. Excellent phone skills require training to ensure the person answering the phone understands the big picture of creating positive impressions and branding the practice.

If you’re a smaller practice and you’ve never had a HIPAA complaint, you’ve probably never experienced a HIPAA audit. However, that’s about to change.

HIPAA laws are in the news again. HHS has begun routine audits of groups with fewer than fifteen employees or contractors.

A few weeks ago, I was hiking on a trail in the Rocky Mountain National Park where I’ve been hiking since I learned to walk. It is common, as I pass people going in the opposite direction, to pause and share short conversations.

Using the correct code has everything to do with successfully billing insurance. You should always bill the code that best describes the procedure you delivered regardless of whether it is a covered benefit or not.

Have you thought about establishing or updating an employee policy manual in your practice, only to procrastinate because you’ve heard conflicting information about whether to have one or not?

Two of my favorite movies of the current season are about hope. A huge transition in the political landscape and a loss in the literary world also remind me of importance of hope.

Imagine the opportunity to enjoy an evening on your deck appreciating all the beauty of our spectacular landscape. I take that opportunity whenever possible.

I recently had an amazing shopping experience in my hometown of Wenatchee, WA. It was that transitional time of year, between winter and spring.