Category: Trojan Today Classics

There are two types of new patients. The first are Word-of-Mouth Patients. The second are Media-generated Patients, or walk-ins, both of which are shoppers. You must speak differently to these two types of patients.

If you are an employer, at one time or another (if not already), you will have to deal with a difficult employee. For many practice owners and managers, the question becomes, “How did I get this employee working for me in the first place?

Which should you pay employees — an hourly wage or a salary? There are pros and cons to both approaches, with advocates on both sides. Even industry consultants differ in their recommendations.

If you currently operate your dental practice without Standard Operating Procedures (SOPs), you are missing a valuable component to your personnel management processes.

Learn about the three reasons people don’t take time to train others when a question or an issue emerges & how to encourage your employees to be self-reliant.

You may have the best interactive website in town & a beautiful facility, but it doesn’t matter if patients are soured by the person(s) answering your phone. Excellent phone skills require training to ensure the person answering the phone understands the big picture of creating positive impressions and branding the practice.

If you’re a smaller practice and you’ve never had a HIPAA complaint, you’ve probably never experienced a HIPAA audit. However, that’s about to change.

HIPAA laws are in the news again. HHS has begun routine audits of groups with fewer than fifteen employees or contractors.

A few weeks ago, I was hiking on a trail in the Rocky Mountain National Park where I’ve been hiking since I learned to walk. It is common, as I pass people going in the opposite direction, to pause and share short conversations.

Using the correct code has everything to do with successfully billing insurance. You should always bill the code that best describes the procedure you delivered regardless of whether it is a covered benefit or not.